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How to order prescription glasses?

At each stage of the process, a state-qualified dispensing optician remains available to assist you via the "Contact us" section. 

1. ] On the product page of your choice, click on the tab “Choose your prescription lenses” and select your type of lenses.

If you would like help choosing your lenses and options, click on the following links:

2. ] Click on the "Customise" tab

3. ] Fill in the information form provided, which will be checked by a state-qualified dispensing optician. Depending on the selected product and required information, this form is divided into one to three steps.

STEP 1 :

submit your prescription:

  Upload a document showing your prescription details, such as a prescription, warranty card or invoice.

For our customers (online and in-store), you may choose to reuse the last prescription carried out by us by simply mentioning it in the comments.

STEP 2 :

submit your pupillary distances, as preferred:

Read the “measurement guide”

  • You already have these measurements and enter either your monocular PDs or your total PD in the fields provided
  • You are already a VISIONALIS customer, we already have this measurement, simply tick the “existing customer” box

 If you do not know your PD, two other options are available:

  • Be contacted by one of our opticians for personalised assistance
  • Visit our store in St Martin d'Auxigny (18), where an optician will take your measurements free of charge

Only for progressive lenses with customised fitting heights

STEP 3 :

An optician will contact you shortly.

Procedure information

Some progressive lens fittings require additional measurements; our opticians need to assess how your glasses will be worn.

An optician will contact you by email or phone to send you a measurement kit along with your chosen frame, allowing you to take photos.

VISIONALIS has implemented a 4-step process:

1. You receive your chosen frame at home (free delivery) with a measurement kit.

2. You send us (by email) a photo of the wearer with the frame on. This allows our opticians to perfectly centre your lenses.

3. Once validated, you return the frame free of charge (using the return slip) so an optician can fit your lenses.

4. The completed eyewear will then be sent back to you within a few days.

COMMENTS :

optional section

You can provide any additional information you wish to share with our opticians.

*Most of our progressive lenses are offered with standard fitting heights. If you require customised fitting heights, please mention it here; an optician will contact you.

4. ] Click on the "Add to basket" tab

5. ] Your order (frame/mask/inserts + prescription lenses) is added to your basket; you simply need to follow the standard checkout process.

At this stage, your basket acts as a quotation: "A free quotation is provided prior to concluding the sale".

Validating your basket means accepting the quotation.

For non-standard prescriptions, a tailored quotation will be prepared free of charge and sent by email.

6. ] Your equipment will be prepared by a state-qualified dispensing optician and delivered as quickly as possible.

Your invoice, downloadable from your customer account, will specify the dispensing optician who reviewed your request and prepared your equipment.