DELIVERY
Delivery is available to France and the European zone. Shipping costs are set as a flat rate as follows:
In-store collection:
- FREE for any order collected from our VISIONALIS store
Delivery to Metropolitan France and Corsica:
- Free to ChronoShop2shop collection points for orders over €50
- Lead time: 5–6 working days*
- €2.99 incl. VAT to your address by tracked letter post for eligible products weighing under 100g
- Lead time: 3–4 working days*
- €4.99 incl. VAT to Mondial Relay or ChronoShop2shop collection points
- Lead time: 5–6 working days*
- €6.99 incl. VAT to your address by tracked Colissimo post
- Lead time: 2–3 working days*
- €13.99 incl. VAT to your address by Chronopost
- Lead time: 24–48 working hours*
Delivery to Europe Zone 1: Germany, Belgium, Luxembourg:
- €8.99 excl. VAT to your address by Mondial Relay
- Lead time: 7–8 working days*
Delivery to Europe Zone 2: Germany, Austria, Belgium, Denmark, Spain, Ireland, Italy, Netherlands, Portugal:
- €9.99 incl. VAT to UPS collection points
- Lead time: 7–8 working days*
- €11.99 excl. VAT to your address by UPS
- Lead time: 5–6 working days*
Delivery to Switzerland:
- €14.99 excl. VAT to your address by tracked Colissimo post
- Lead time: 5–6 working days*
The free shipping offer from €50 of purchases is valid exclusively for delivery to Chronoshop2shop collection points in France and Corsica, for orders of €50 or more.
Ordered items are dispatched to the delivery address provided during the order process. After each order, a confirmation email is sent to the customer stating the buyer's details and the planned delivery address. Products are dispatched upon receipt of the order and its payment.
For all deliveries outside metropolitan France, any local taxes, customs duties and charges related to the delivery of an item are the responsibility of the customer. Visionalis.fr is not required to verify or inform customers of applicable customs duties and taxes.
VISIONALIS states a dispatch lead time on each product page and commits to meeting it. These dispatch lead times apply only to orders that follow the purchasing process from the effective date of payment. Please note: the dispatch lead time is in addition to the delivery lead time. We accept no liability for any delay caused by the carrier.
*Delivery times indicated are the average times announced by carriers (most parcels are delivered within this timeframe). Each carrier has different delivery times and some parcels may be delivered up to 30 working days from the dispatch date. To find out these times, please visit the website of your chosen carrier directly:
The customer has the right to cancel their order if delivery has not taken place within fourteen working days of the maximum delivery date indicated by the carrier.
In the event of a delay, the customer may contact VISIONALIS customer services online, in the Contact / delivery tracking section.
