Terms of sale

Purchases made on the website www.visionalis.fr, operated by the company SMA OPTIQUE, imply unconditional acceptance of the following provisions:

1- Legal notice

SMA OPTIQUE is a single-member limited liability company (EURL) with its registered office located at Z.A les petits clais, 18110 St Martin d’Auxigny, and registered with the Bourges Trade and Companies Register under number 523 966 364, SIRET 523 966 364 00029, NAF code 4778A, intra-community VAT number FR39523966364, ADELI 182650127.

Host: E-monsite SARL E-monsite 19, rue Lamartine 80000 Amiens France

Publishing director: Olivier Thiebot

Non-premium customer service number: +33 2 48 02 50 85

VISIONALIS SMA OPTIQUE is the publisher and operator of the website www.visionalis.fr, whose purpose is the sale of optical products. This activity is carried out in strict compliance with the regulatory framework of the optician profession. As such, VISIONALIS includes a team of French opticians with state-certified diplomas. This team is available to assist you on Monday from 2 p.m. to 6 p.m., Tuesday to Friday from 9 a.m. to 12 p.m. and 2 p.m. to 7 p.m., and Saturday from 9 a.m. to 12 p.m. and 2 p.m. to 5 p.m.:

• by phone at: 02 48 02 50 85 (non-premium rate)
• by email at: contact@visionalis.fr
• at our retail location: VISIONALIS, Z.A les petits clais, 18110 St Martin d’Auxigny

2- General provisions

These general terms and conditions of sale of SMA OPTIQUE define the rights and obligations of the parties, hereinafter referred to as "the client" on the one hand and "the website" referring to VISIONALIS SMA OPTIQUE on the other, in the context of the sale of products and services by VISIONALIS SMA OPTIQUE to clients of the website visionalis.fr.

Each purchase or booking of a product or service made by a client on the website under the conditions set forth in these general terms and conditions of sale shall hereinafter be referred to as "the order".

Any confirmation by the client of an order placed on visionalis.fr implies irrevocable acceptance of the general terms and conditions of sale, without this acceptance requiring a handwritten signature from the client.

These general terms and conditions of sale apply without restriction or reservation to all sales concluded by VISIONALIS. They are subject to change; the applicable conditions are those in effect on www.visionalis.fr at the time the client places the order.

3- Client obligations

The client certifies:

• being of legal age
• having read and unreservedly accepted these general terms and conditions of sale prior to placing an order
• for corrective equipment orders, being in possession of their vision correction details. These corrections must come from a medical prescription issued by an ophthalmologist
• being aware that they may meet or contact an optician at the VISIONALIS retail store

VISIONALIS reserves the right to verify the client’s identity by requesting an official ID.

4- Ordering process

1. User identification

To place an order, the user must log in using their username and password. For a first-time order, the user must follow the account creation procedure indicated on the website.

In case of a lost or forgotten password, the user may request a new one by visiting their client account and clicking on "forgot password?". They will then receive a new password at the email address provided during registration.

2. Order registration and validation

The user can place an order online using the online catalogue. Products are selected by adding them to the shopping cart.

By validating the cart, a free quote is provided to the client in the form of an order summary, listing all product prices and shipping fees. The client accepts this quote in accordance with legal provisions by clicking the “validate order” button. The order becomes final only once payment is received. This validation constitutes an electronic signature which, between VISIONALIS and the client, has the same legal value as a handwritten signature and serves as proof of the entire order, of the amounts due under said order, and of full and unreserved acceptance of these general terms and conditions of sale and the quote.

Once the cart is validated, the user must accept the general terms and conditions of sale, select the delivery address, and confirm the payment method. This final step formalizes the sales contract between VISIONALIS and the user. VISIONALIS will confirm receipt of the order upon validation by sending a confirmation email, which includes a link to track the order.

5- Product and service conformity

Each product offered on the VISIONALIS.FR website is described and presented with the greatest possible accuracy. A detailed product sheet with photo(s) is accessible by clicking on the item. The information provided on each product sheet corresponds to the details communicated to SMA OPTIQUE by its suppliers. The photographs and descriptive texts used to illustrate the products are not contractually binding. VISIONALIS takes great care to publish accurate and essential product information, including technical descriptions from partners and suppliers and product photos.

If an error in description or imagery is identified, we commit to correcting it as quickly as possible.

In the event of non-conformity of the product or service delivered to the client, or of damage during transport, the client may return the product to VISIONALIS. This applies in the following cases:

• The package is damaged: the client must refuse the package upon delivery or request a damage certificate from the carrier.
• The product delivered is different from the one ordered.

To be eligible for replacement with an identical item or a refund, the client must submit a claim within 15 days of receiving the parcel. Any claim made after this period will be rejected, and VISIONALIS will be released from all liability.

Within the same time frame, the client must return the item in its original packaging, via tracked or registered mail.

To benefit from a product replacement or refund, the client must cover the cost of return shipping using Colissimo Suivi or an equivalent tracked service.

Returns must be sent to: VISIONALIS – Z.A les petits clais – 18110 St Martin d’Auxigny

6- Prescription eyewear order process

To validate an order for corrective eyewear, the client must provide VISIONALIS with the necessary documents to determine or calculate the wearer’s prescription and pupillary distances. This can be done by accurately completing the "profile" form or by sending the relevant documents.

The client therefore agrees to provide these documents as soon as possible, either through the designated forms during the order process, or via email at contact@visionalis.fr, including their name and order number in the subject line. Each submission is verified by a certified optician, who will contact the client in case of uncertainty or inaccuracy.

You may also visit our store so that our optician can take the necessary measurements in person.

Product delivery will be suspended until the required documents are received. The order will be cancelled if the documents are not provided within 7 days of the order.

7- Pricing policy

All product prices are displayed in euros including all taxes (€ incl. VAT), excluding delivery charges. In the event of a change in the VAT rate, prices will be adjusted automatically without notice other than the effective date of the new rate.

Orders must be paid in euros and immediately upon checkout.

For deliveries and services outside French territory, the applicable provisions of the French Tax Code concerning VAT will apply. Any order shipped outside France may be subject to customs duties and taxes applicable in the destination country. These are the responsibility of the client, who must handle any related charges. Visionalis.fr is not required to verify or inform clients of applicable customs duties or taxes.

Failure by the client to comply with their obligations, particularly in cases of payment incidents, may result in suspension of access to visionalis.fr services, or even termination of their client account, depending on the seriousness of the incident. This does not preclude VISIONALIS from claiming compensation.

VISIONALIS reserves the right to refuse any order from a client involved in an unresolved dispute or payment issue.

8- Delivery

1. Shipping times

VISIONALIS provides estimated shipping times on each product page and commits to respecting them. These timelines only apply to orders following the complete purchase process and after payment confirmation. Orders not respecting this process may not be processed and are subject to delays.

For prescription eyewear, the shipping time begins after validation by our opticians of all required medical data (prescription and pupillary distances).

In all cases, VISIONALIS commits to ensuring that shipping occurs within 30 working days of a completed order.

2. Delivery charges and locations

Delivery is available in France and the European zone. Shipping costs are flat-rate as follows:

In-store pickup:

• Free for all orders collected at the VISIONALIS store.

France (mainland and Corsica):

• Free to ChronoShop2shop pickup points for orders over €100
• €2.99 incl. VAT to your home via tracked letter post (for eligible items under 100g)
• €4.99 incl. VAT to pickup points (Mondial Relay or ChronoShop2shop)
• €6.99 incl. VAT to your home via Colissimo
• €13.99 incl. VAT to your home via Chronopost

Europe Zone 1: Germany, Belgium, Luxembourg:

• €8.99 excl. VAT to your home via Mondial Relay

Europe Zone 2: Germany, Austria, Belgium, Denmark, Spain, Ireland, Italy, Netherlands, Portugal:

• €9.99 incl. VAT to UPS pickup points
• €11.99 excl. VAT to your home via UPS

Switzerland:

• €14.99 excl. VAT to your home via tracked Colissimo

Free delivery for orders over €100 applies only to deliveries via ChronoShop2shop in France and Corsica.

Products are shipped to the delivery address provided during checkout. A confirmation email is sent after each order, indicating the buyer's identity and delivery address. Shipping occurs after full payment is received.

For deliveries outside mainland France, all applicable local taxes, customs duties, and import fees are the client’s responsibility. Visionalis.fr is not required to check or inform the client of such charges.

3. Delivery times

Delivery times vary by carrier. Some packages may take up to 30 business days after shipment. For carrier-specific delivery times, please visit the relevant carrier’s website.

4. Delivery delays

VISIONALIS assumes no responsibility for delays caused by the carrier.

In such cases, the client may contact VISIONALIS customer service via the "Contact" section of the website.

The client may cancel the order if it is not delivered within fourteen working days after the maximum estimated delivery date, unless the delay is due to force majeure under French law. Cancellation requests must be sent via email to contact@visionalis.fr. A refund will be issued within 30 working days of the cancellation request.

5. Partial deliveries

The client will be notified by email in the event of a partial delivery. A second email will confirm shipment of the remaining products or services.

6. Delivery completion

Delivery is considered complete once the package is made available to the client. Tracking is available through the carrier’s system.

Without prejudice to the right of withdrawal, the client must check the package upon arrival and make any justified claims or refuse the package if it appears to have been opened or damaged. Claims must be sent to the carrier’s claims department via registered letter with acknowledgment of receipt within 3 working days after delivery. A copy must also be sent to VISIONALIS.

9. Exceptional or Fortuitous Product Unavailability

In the event of total or partial unavailability of a product after an order has been placed, the customer will be informed by email of the delivery of a partial order (with the remainder of the order still valid and binding), or of the cancellation of their order.

In accordance with the provisions of Article L121-20-3 of the French Consumer Code, in the event of product or service unavailability, the customer may choose:

• either to receive a product or service of equivalent quality and price, subject to available stock.
• or to be reimbursed for the price of the ordered product or service within 30 days of their request.

Shipping costs related to any replacement products will be covered by VISIONALIS.

10. Payment

No discount is granted for immediate or early payment. In case of late payment, late fees may be charged at a rate equal to three times the legal interest rate, along with a fixed compensation fee of €40 for recovery costs.

Payment for purchases can be made using one of the following three methods:

1. Credit Card

The customer confirms that they are authorized to use the chosen credit card at the time of the order. Accepted cards currently include: CB, Visa, and MasterCard. For secure transactions, VISIONALIS uses PayBox Services - Crédit Agricole, a secure payment platform. Banking data is encrypted (SSL security standard) and is never transmitted in plain text over the internet. The customer’s account is debited at the time of order placement. Order processing begins once the bank's payment authorization is confirmed.

2. Cheque

The customer must send a cheque payable to VISIONALIS, for the total order amount including taxes and shipping fees. The order number must be written on the back of the cheque. It should be sent to the following postal address:

VISIONALIS, ZA Les petits clais, 18110 ST MARTIN D'AUXIGNY, France

The order will only be processed upon receipt of the cheque. If the cheque is not received within ten days, the order will be cancelled.

3. PayPal

By choosing PayPal, the customer will be automatically redirected to the PayPal website. A valid PayPal account is required to complete the payment. Order processing begins once payment is confirmed.

11. Warranties

All orders placed on the website www.visionalis.fr are covered by the legal warranties provided under Articles 1641 and following of the French Civil Code and Articles L211-4 and following of the French Consumer Code. In accordance with Decree 2021-609 of May 18, 2021, sunglasses benefit from a 2-year legal warranty of conformity from the date of purchase.

12. Right of Withdrawal

Under the terms of Article L121-16 of the French Consumer Code concerning distance selling, the customer has a 14-day cooling-off period from the date of delivery to change their mind. However, in accordance with Article L.121-20-2, paragraph 3, the right of withdrawal does not apply to customized or clearly personalized goods.

1. General Case

Any request for return or refund must first be made via email to visionalis@orange.fr or using the return form available on the website, within 14 days of receipt of the product. The email must include the subject line: “I wish to exercise my right of withdrawal.”

Returned products must be sent via tracked or registered mail and must include a written description of the request (exchange or refund), along with the full return reference provided by email. Returns must be sent to:

VISIONALIS, Z.A les petits clais, 18110 ST MARTIN D’AUXIGNY, France

All returned items must be properly protected, in their original packaging in perfect condition, including all accessories, original case, instruction manuals, and documentation, all intact. Return and delivery fees remain the customer’s responsibility. Only the price of the returned products will be refunded, subject to their condition.

Products that are incomplete, damaged, soiled, or clearly used by the customer will not be accepted for return or refund. No shipping fees will be refunded for such cases.

Refunds are processed within 30 days of receipt and inspection of the returned goods.

2. Special Case – Custom Products and Prescription Eyewear

For custom-made products and prescription eyewear, the right of withdrawal does not apply. According to Article L121-20 of the Consumer Code (amended by Ordinance No. 2001-741 of August 23, 2001), the right of withdrawal is excluded (Article 121-20.2, 3rd paragraph) for contracts involving goods made to the consumer’s specifications or clearly personalized items.

As such, no withdrawal period is granted for prescription eyewear, which is tailored to the customer’s vision.

13. “Discovery Kit” Service Terms

1. Offer

This free, no-obligation offer is available exclusively to companies where the wearing of ocular personal protective equipment (PPE) is mandatory. VISIONALIS proposes to send demonstration frames to the company’s headquarters upon request, only within France. VISIONALIS reserves the right to verify the company's identity by requesting an official company registration extract (K-bis).

2. Process

To benefit from this offer, the client must contact our opticians either by phone at 0248025085, by email at contact@visionalis.fr, or at our VISIONALIS retail outlet. Frame selection is made with the approval of our opticians, after assessing the company’s activity.

The frame(s) will be sent with a prepaid return label at no additional cost to the client. The shipped package must be returned to VISIONALIS within two weeks. To return, place the frame(s) and their cases in the package, affix the prepaid label, and drop it off at a post office. An extension of the return period may be granted upon request by contacting VISIONALIS by phone or email.

3. In Case of Non-Return

If frames are not returned, partially returned, or returned damaged, the company risks being invoiced for the non-returned or damaged products at the catalog prices. The products remain the property of VISIONALIS until full payment is received.

14. Personal Data Protection

SMA OPTIQUE commits not to disclose any customer information shared on the website www.VISIONALIS.fr to third parties. Such information is confidential.

Information requested from customers will be recorded electronically, unless the customer objects for justified reasons. This data is reserved for VISIONALIS's use, and where applicable, their social security or complementary health insurance organizations.

If mandatory fields are not filled, VISIONALIS will not be able to deliver the order.

The customer consents to the storage of their personal vision correction data but may oppose this by sending an email to visionalis@orange.fr.

This policy is in compliance with Articles 32, 38, 39, and 40 of Law No. 78-17 of January 6, 1978 (Data Protection Act), Law No. 2002-303 of March 4, 2002 relating to patients’ rights, and relevant decrees.

In accordance with the Data Protection Act of January 6, 1978, the customer may exercise their right of access, correction, or deletion of their personal data by sending an email to visionalis@orange.fr, with the subject line: “I wish to close my customer account.”

Pursuant to Articles L.223-1 and L.223-5 of the Consumer Code, the customer may register on the telephone solicitation opposition list BLOCTEL, accessible at www.bloctel.gouv.fr and respectemesdata.fr.

15. Disputes – Applicable Law

These General Terms and Conditions of Sale, written in French, shall be governed and interpreted in accordance with French law.

In case of dispute, the customer must first contact VISIONALIS in writing at the following addresses:

• Email: contact@visionalis.fr
• Mail: VISIONALIS, Z.A Les petits clais, 18110 ST MARTIN D’AUXIGNY, France

to seek an amicable resolution.

Failing this, French courts shall have sole jurisdiction.

In accordance with the Consumer Code provisions on amicable dispute resolution, VISIONALIS adheres to the Médiateur du Commerce Coopératif et Associé - FCA whose contact details are:

77, rue de Lourmel, 75015 Paris, France – www.mcca-mediation.fr

After a prior written complaint to VISIONALIS, the mediator may be contacted for any consumer dispute unresolved through negotiation.

Updated on 06/24/2025